„We carry it from one system to another.“
An order, a ticket or an invoice passes through three tools and a person carries it between them.
The process runs itself, on risky steps it asks.
Software takes the request, walks the steps through your tools and records each one. Where a mistake would cost something, it waits for a person to approve.
Does this sound familiar?
This is what work that can be handed to software looks like.
„Everyone does it slightly differently.“
The process exists, but in people's heads. So the result looks different every time.
„We don't know what stage it is at.“
You learn the status by asking a colleague, not by looking at a system.
„When a step is skipped, we find out late.“
The customer or the month-end close finds the mistake.
How the process runs
Four steps, and you can replay any of them from the record.
It takes the request and the material
An e-mail, a document or a request from a system arrives. The software adds the data it is allowed to use.
It breaks the work into steps
Each step has its own tools and permissions. It cannot reach anywhere else.
It does what it may do
Ordinary cases it finishes itself. On a step that could cost something, it waits for a person.
It hands over the result and the record
You see what it did, what it worked with and where it asked for confirmation.
Where it fits
Internal processes
Work with a clear input and output that comes back every week.
- Orders and invoices
- Checking and filling data between systems
- Watching deadlines and states
Customer work
Requests a person sorts and passes on today.
- Sorting and routing a request
- Drafting a reply for approval
- Pulling the background out of your systems
What you get
What changes in daily work once the software runs the process.
Once it runs
- The same handling for every case, not a version per person on shift
- The state visible in a system rather than by asking around
- Risky steps going through approval, not around it
- A record of every step you can replay
- The ability to stop the work at any point
Is there a process that repeats and crosses several systems?
Tell us the inputs, the decisions and the steps where mistakes are costly. We will tell you what can safely be handed over.
Talk about your problem